Booking Conditions


G.E.T. EDUCATIONAL TOURS - GROUP BOOKING CONDITIONS

These Booking Conditions set out the terms on which the school or other group (“School”) contracts with G.E.T. Educational Tours Pty Ltd.  “You” and “your” means (as applicable) the school, and all teachers, students and other persons listed on the Passenger List (including anyone who is added or substituted at a later date). “We”, “us” and “our” means G.E.T. Educational Tours Pty Ltd.

By making a booking request, the school is deemed to have agreed and consented to all terms in these Booking Conditions (and in any other documents provided to you by G.E.T. Educational Tours) on its behalf and on behalf of all persons listed on the Passenger List (including anyone who is added or substituted at a later date) (“Travelling Party”).

The school warrants that it has brought these Booking Conditions (and any other documents made available by us containing terms relevant to the tour) to the attention of each person in the Travelling Party (and if the person is less than 18 years of age, then to person’s parent or guardian) prior to the person being added to the Passenger List. The school warrants that it is duly authorised to provide the agreement and consent of each person in the Travelling Party. The school agrees to indemnify G.E.T. Educational Tours for any breach of this warranty.

Except where otherwise stated, these Booking Conditions only apply to travel arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “tour”, “holiday”, “booking”, or “arrangements” mean such travel arrangements.

BOOKINGS

A booking is only accepted when we issue a written booking confirmation an invoice and a deposit has been received. It is at this point that a contract between us and you come into existence. We reserve the right to decline any booking request at our discretion. No employee of G.E.T. Educational Tours other than a director has the authority to vary or omit any of these Booking Conditions or promise any discount or refund.

 

SERVICES

The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements.

 

PRICES

All quotes are specified in Australian dollars and are subject to change prior to us accepting your booking request. Prices are based on the quoted itinerary including where applicable, coach transportation, ferry travel, economy class airfares, rail travel and multi-share accommodation.  Prices are also subject to change in accordance with the following provisions.  

Note: coach, airline, rail and ferry fares are subject to change without notice at any time prior to full payment. All government taxes and charges imposed by suppliers beyond the control of G.E.T. Educational Tours (including ticketing fees and airline fuel surcharges) are payable by you and are subject to change. If there are any increases in such taxes or charges, or if you request any itinerary changes or the number or mix of passenger’s changes prior to you making payment in full, which increases the price of your booking, we reserve the right to change the price at any time by giving you notice.  You must pay the additional charges prior to the date of your departure.

Unless otherwise stated, the cost of travelling to or from departure points, flights, visas, airport taxes, port taxes, city taxes, items of a personal nature, laundry, additional beverages and consumables are not included in the tour price.

Foreign Currency Exchange RATE Guarantee

Once you have paid us the deposit, G.E.T. will lock in the exchange rate which guarantees the foreign currency exchange rate that applies to the land travel arrangements for the destination. We guarantee the currency exchange rate applying to your land travel arrangements will be fixed and the cost of land travel arrangements will not be affected by unpredictable currency exchange rate fluctuations.

The Foreign Currency Exchange Rate Guarantee is not a price guarantee and G.E.T reserves the right to increase the price of your travel arrangements in the manner specified in the ‘Prices’ provision above.

ACCURACY

G.E.T. Educational Tours makes every effort to ensure the accuracy of information in our brochures and on our website but shall not be liable for any damage or loss caused by the change or withdrawal of any price, detail or other item or service.

DEPOSIT PAYMENT

A deposit per person is required within 14 days (unless otherwise stated) of us accepting your booking. The deposit represents a fee payable to us for services associated with the processing and confirmation of your booking and any consultations on travel arrangements that we may provide to you. Because these services are provided as soon as we confirm your booking, the deposit is non-refundable other than where we cancel your travel arrangements for reasons other than Force Majeure (see below).

Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable, or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.

Australian Domestic tours

A non-refundable deposit is payable within 14 days of issuance of your booking confirmation. The deposit amount is:

  • If the itinerary price is between $201 and $500:                 $50 per student
  • If the itinerary price is between $501 and $750                $100 per student
  • If the itinerary price is between $751 and $999:               $200 per student
  • If the itinerary price is over $1000:                                    $250 per student
  • Tours to Asia and the South Pacific:                                  $300 per student
  • Tours to Indonesia                                                             $400 per student
  • Tours to Europe & the United States                              $1,000 per student

Full payment for air, rail and sea sectors is required no less than 65 days prior to departure. To secure some discount airfares immediately, non-refundable payment in full may be required.

The balance of the land component is required no less than 30 days prior to departure. GST will be charged on the full payment.

International tours

A  non-refundable deposit is payable within 7 -21 days of issuance of your booking confirmation.

 (Depending on the airline)

The deposit amount is:

 

On certain occasions, there may be additional deposit amounts required and we will advise at time of confirming your booking. Full payment is required a minimum 90 days prior to departure. Airfare only bookings require a non-refundable deposit of $250 per student to Asia and the South Pacific, $400 for Indonesia and $500 to Europe and the United States. To secure some discount airfares immediately, non-refundable payment in full may be required.

 

 

FINAL PAYMENT

 

Payment in full must be received by the date(s) reflected on your invoice. We are under no obligation to remind you of a payment becoming due. If we fail to receive a payment from you by the due date for payment in clear funds, then this will be deemed a cancellation by you (see below). Note: some trips may require payment (including full payment) earlier or in additional instalments and this will be advised with the booking confirmation.

CANCELLATIONS OR RESCHEDULING BY US

In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions).

Force Majeure - Prior to travel

If in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) consider that your travel arrangements cannot safely or lawfully proceed due to a Force Majeure Event then we at our discretion may elect to:

  • reschedule your travel arrangements (in whole or in part); and/or
  • cancel your travel arrangements (in whole or in part), in which case our contract with you will terminate (in whole or in part).

 

If we cancel any of your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third party costs and other expenses incurred by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.

Force Majeure - During travel

If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recoverable third-party costs for cancelled travel arrangements only. 

Force Majeure – General

If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events.

 

AMENDMENTS BY YOU

We will endeavour to accommodate changes and additional requests. You acknowledge that changes and requests may not be possible to fulfil.

If we are able to fulfil any changes or requests, you agree that an amendment fee of $150 per request is payable. You also agree to pay any pre-payable taxes, levies or charges and any additional costs passed on by our suppliers in connection with the change or request.

Requests by you to change the date of departure after a booking has been confirmed will incur a fee of $50.00 per student.

Requests for an individual to travel outside the group’s designated dates is subject to availability and will incur an additional charge of $150 per person plus any charges that our suppliers may pass on to G.E.T Educational Tours.

CANCELLATIONS BY YOU

Covid-19 credit redemptions

If: (a) we issued you with a credit due to your original travel arrangements being disrupted by Covid-19 and associated restrictions; and (b) you have redeemed that credit for new travel arrangements; then (c) you agree that we will not be obliged to refund you the value of the credit if you cancel your new travel arrangements.

If you cancel travel arrangements that have a value which exceeds the value of your credit (Excess Payment), then we will refund you the Excess Payment, less cancellation fees in accordance with the table below, calculated from the date which we receive written notice of cancellation:

·                     More than 90 days before commencement: 25% of the Excess Payment

  • 90 days to 60 days before commencement: 50% of the Excess Payment
  • Within 59 days or no show 100% of the Excess Payment

New or changed quarantine requirements

If after we confirm your booking: (a) new or changed quarantine requirements are in imposed by government authorities either in a destination you are due to visit or in your home State or county and these remain in effect 60 days before commencement of travel arrangements booked with us; and (b) these new or changed quarantine requirements make it reasonably impractical for you to travel; then (c) you may give us written notice to cancel your trip not less than 45 days prior to commencement of the first arrangement.

If you cancel travel arrangements in these circumstances, then we will refund payments made by you less: (a) unrecoverable third party costs and other expenses incurred by us in relation to your travel arrangements; (b) overhead charges incurred by us relative to the price of your travel arrangements; and (c) fair compensation for work undertaken by us in relation to your travel arrangements until the time of cancellation and in connection with the processing of any refund.

All cancellations must be received in writing. Because we incur costs from when we confirm your booking, the following cancellation charges will be payable:

Domestic Tours

• If cancelled more than 30 days before departure:          Loss of deposit + all airfares paid

• If cancelled 30 days or less prior to departure:               100% cancellation fee

 

International Tours

• If cancelled more than 90 days before departure:          Loss of deposit + all airfares paid.

  •  If cancelled 90 days or less prior to departure:               100% of land content + all airline cancellation fees

Please note: cancellations received within 30 days (for Domestic Tours) and 90 days (for International Tours) of departure are also subject to additional cancellation fees imposed by airlines, ferry operators, hotels, hostels, homestay accommodation operators, restaurants, transportation companies, rail operators and tour operators. Any cancellation fees imposed by these suppliers will be passed on to you, which you must pay.

Any refunds for cancellation of airfares or rail or ferry fares (where the fare permits cancellation) will only be refunded once we have received the corresponding refund. 

Important Note: Should a School cancel a tour after the deposit is paid, the School agrees that it will be liable for any costs or expenses incurred by G.E.T Education Tours resulting from any associated cancellation by G.E.T Education Tours of any forward currency contract entered into to provide the Foreign Currency Exchange Rate Guarantee. The School acknowledges that any costs or expenses incurred by G.E.T Educational Tours in this regard are reasonably foreseeable losses that the School will be liable to pay. 

 

ILLNESS OR VACCINATION STATUS PREVENTING TRAVEL

 

If due to any illness, suspected illness,or failure to satisfy any required tests (such as a PCR or rapid antigen test in relation to Covid-19) or vaccination requirements: 

 

  • an airline or other common carrier refuses you carriage.
  • a hotel or vessel refuses to accommodate you; or
  • we or our suppliers (acting reasonably) exclude you from the trip

and you are consequently prevented from commencing or continuing your trip, then:

  • if you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost.
  • if you have not commenced your trip then we regret we will not be in a position to provide such assistance.

We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking. 

We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances

AMENDMENTS BY US

Every effort will be made to adhere to the published touring itinerary. Occasionally, circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. To the fullest extent permitted by law, G.E.T. Educational Tours will not be responsible for any omissions or modifications to the itinerary, or the inclusions made as a consequence of these circumstances. If you are entitled to any compensation at law for any changes or modifications in these circumstances, then you agree that any compensation you are entitled to will be reduced by the value of any alternative services we provide that you accept.

PASSENGER NAMES

Flight, rail and ferry reservations cannot be confirmed without passenger names. You must, at the time of booking, advise correct names for all members of the Travelling Party. Name changes after tickets have been issued are not always possible. If a name change is possible, this will result in the issuance of new tickets, which may include a higher fare. We disclaim any liability for any loss or expenses caused by a failure to comply with these requirements, and we accept no responsibility for additional charges or inability to travel due to incorrect names being advised.

 

ITINERARY VARIATIONS

Every effort will be made to adhere to the published touring itinerary. Occasionally, circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. To the fullest extent permitted by law, G.E.T. Educational Tours will not be responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these circumstances. If you are entitled to any compensation at law for any changes or modifications in these circumstances, then you agree that any compensation you are entitled to will be reduced by the value of any alternative services we provide to you which you accept. 

CHANGE OF ACCOMMODATION

In the unlikely instance of an accommodation change becoming necessary the alternative property will be of a comparable or higher standard and there shall be no refund in this respect.

UNUSED SERVICES

No refund is given for any partially or wholly unused services/ tour inclusions. No supplier or agent or employee of G.E.T. Educational Tours is authorised to promise a refund other than a Director.

INSURANCE

It is a condition of travel that each passenger travelling internationally is adequately covered by comprehensive travel insurance for the duration of your tour with us. Your travel insurance policy must provide adequate cover for participation in all included activities as part of the tour. Please check the details within your product disclosure statement and ensure you are aware of its conditions and omissions.

Travel insurance for domestic travel is not compulsory, but is recommended.

PASSPORTS AND VISAS

It is the responsibility of the passenger to hold a valid passport and arrange all necessary visas, permits and certificates required for your selected tour(s).

We strongly encourage you to be fully vaccinated against Covid-19 with a vaccine approved by the Therapeutic Goods Administration. This is so health risks for yourself and others you come into contact with can be mitigated. Subject to the Illness or Vaccination Status Preventing Travel section above, if you choose to travel without being fully vaccinated, then you do so accepting the implicit risks to your health and you agree to provide us with waivers and releases as we may require.

It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith.

SPECIAL DIETARY REQUESTS

Special dietary requirements will only be accepted on the G.E.T. Educational Tours Dietary Requirements template or name list, which we will provide at the appropriate time. We may require a medical certificate to support special dietary requirements (excluding religious or vegetarian requirements). Note that some venues and hotels may impose additional charges to comply with dietary requirements. We will pass these additional charges on to you, which you agree to pay. 

MEDICAL INFORMATION

 

We rely solely on the medical information on members of the Travelling Party as provided by the School. We reserve the right to exclude any passenger from a tour if we, acting reasonably consider that the passenger requires special assistance for a condition either not previously advised or not fully disclosed. 

We will not be liable for any damage, injury, death or loss of any kind arising from your failure to disclose relevant medical information.

COMPLAINTS

In the event of a problem with any aspect of your tour you are obliged to make a G.E.T. Educational Tours representative or a local supplier aware of such problems immediately.

We will only consider claims where we or our suppliers have had the opportunity to put things right at the time, and where the claim has been received by us, in writing, within 30 days from the end of the services provided by us, otherwise you will not be able to make the claim.

RESPONSIBILITIES

Australian Consumer Law and corresponding legislation in other jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, G.E.T. Educational Tours disclaims all warranties.

To the extent permitted by law, the maximum liability of G.E.T. Educational Tours to you under these conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied.

This agreement shall be governed and controlled in accordance with the laws of Victoria, Australia. If any provision of these conditions is found to be unenforceable, then it will be severed from these conditions without affecting the remaining provisions.

Services supplied by independent suppliers

Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us) and common carriers.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier.  Any claims you have in this regard must be made against the Independent Supplier. You acknowledge that the Independent Supplier’s liability to you may be limited by their own terms and conditions. 

 

Services we directly supply

To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or where the supplier is not an Independent Supplier) if they were carrying out the work we had asked them to do. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.

While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays. 

General liability limitation

You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties.

 

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.

PRIVACY STATEMENT

G.E.T. Educational Tours respects your privacy and will only use your personal information in accordance with our Privacy Policy and in accordance with the Privacy Act 1988. You can obtain full details of how we collect, hold, use, manage and disclose your personal information from our Privacy policy. ( www.getours.com.au)

 

Updated: 08/11/2021